Tenant Info

Our Office Hours are Monday to Friday, 8:30am to 4:30pm

MAINTENANCE

If there is maintenance at your property, please let us know as soon as you have found it. To report maintenance, send an email to [email protected] with photos and or videos of the maintenance item. This makes it easier and a lot faster for us to inform the owners and also the trades people who need to attend to the items.

Your maintenance will not get actioned until we receive it in writing and there are photos/ videos accompanying the email. If a trades person is called out to the property and the maintenance item is found to have been due to lack of care/ is the fault of the tenant, the tenant will be liable to pay for the time and work carried out at the property.

EMERGENCY MAINTENANCE

If there is an emergency at your property, please please call our office if it is between the hours of 8:30am – 4:30pm Mon – Fri on 07 3170 3760.

If it is outside of these hours, please call our after hours service and leave a voice message, the appropriate person will then phone you back ASAP, but please leave a voice message, alternatively please email [email protected]

If a trades person/ handyman is called out to the property and the maintenance item is found to have been due to lack of care/ is the fault of the tenant, the tenant will be liable to pay for the time and work carried out at the property. If the handyman/ trades person is called the property for emergency maintenance and it is deemed not an emergency, the tenant will be liable to pay for the time and work carried out at the property.

APPLICATION PROCESS

Complete the Tenancy Application (one application per applicant).
Make sure it’s filled out. We cannot process an application unless all info is provided.
Attach photocopies of documents required to meet the 100 points of identification.
2 x recent pay slips or proof of income is also required.
All applications need to be of a clear resolution if sent electronically.

INFORMATION VERIFICATION

To verify your Application information and to do a background check on all applicants and or approved tenants, we use the Tenancy Database TICA, Social Media sites and Google. If you have had a problem with a previous Tenancy or feel that information we may find, please discuss the circumstances with us.

We also contact your Employer/HR Manager, current and previous Agent/Lessor and personal referees for the purpose of verifying information to support your application and this information will be supplied to the owner/s to make an informed decision.

IF APPLICATION IS ACCEPTED

If your Application is not accepted by the Lessor, it will be retained for one (1) month and then destroyed securely to comply with Privacy Legislation. The Lessor is not required to provide a reason.

APPLICATION STATUS

If your Application is accepted by the Lessor, you are required to pay an amount equivalent to two (2) weeks rent and the full Bond amount and sign the General Tenancy Agreement within 24 hours of notification of acceptance.

RENT PAYMENT METHOD OPTIONS

Direct Debit or Money Order or Bank Cheques are accepted as rent payment methods. We do not accept cash.

BOND PAYMENTS

Your bond will be lodged to the RTA and will be held as security for the entirety of the tenancy. You will receive written confirmation from the RTA with your bond number. Once your final exit inspection of the property has been completed and your property manager is satisfied, your bond will be refunded.

BODY CORPORATE

You are required to abide by all body corporate rules and by-laws. A copy will be given to you when you sign the lease agreement before commencing your tenancy.

ENDING A TENANCY EARLY

Should you need to end your tenancy early (move out before your tenancy agreement is complete) please contact your property manager immediately. In this situation Hot Property Management will attempt to find a replacement tanat ASAP.